Changes to orders
placed cannot be accepted after one (1) business day of receiving the order, unless the customer agrees to pay the order change fees. These fees vary by order depending on products and materials.
Cancellations of orders
will be accepted up to one (1) business day from placing the order. There are some exceptions to this depending on whether the order is already in the production process. All furniture products appearing on this web site are made to order using customer specifications. Once your order is in production the order cannot be cancelled. All cancellations that are accepted will incur a $75 cancellation processing fee.
For custom orders, you have ninety (90) days to submit your samples. If a you do not respond to our contact attempts within these 90 days, we have the right to cancel the order(s) and charge you a $75 cancellation processing fee per order.
Address Corrections / Redelivery Fees
If we incur additional shipping costs and fees due to an incorrect address provided by you, or a delivery address change requested after the order has left the factory, you will be charged for the additional costs, including but not limited to an $8 address correction fee, a $10 delivery interruption fee to reroute, plus any freight company’s redelivery fees and/or associated shipping charges.
We strive for accuracy in all item descriptions, photographs, pricing, links and any other product-related information contained herein or referenced on our web site. Due to human error and other determinates, we cannot guarantee that all item descriptions, photographs, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors.
In the event a product listed on our web site is labeled with an incorrect price due to some typographical, informational, technical or other error, we shall, at our sole discretion, have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.
Additionally, all hyperlinks to other web sites are provided as resources to customers looking for additional information and/or professional opinion. We do not endorse or assume responsibility for the claims and/or representations made on these or any other web sites.
All our products and services require 100 percent payment before we begin production.
This is primarily due to the custom nature of our work.
We do not retain any credit card information from the checkout process (except billing address information). This is for your security and ours. As a result, if we require additional payments, we will require you to give us your credit card information over the phone.
All credit card charges will appear as Patio PVC on your credit card statement.
Our credit card processor attempts to run a temporary transaction on all credit transactions. If this fails, the transaction is not processed. In some rare cases, users with debit card transactions that are declined may see money deducted from their account by their financial institution to cover the temporary authorization. As the transaction was never completed, we cannot issue any refunds. We cannot be held liable for any bank charges caused by this. Debit card users assume the full risk. If you wish to know if this will apply to you, please see your financial institutions terms and conditions governing credit transactions on your debit card.
Any refunds authorized are only available for sixty (60) days from the time of the original transaction. After 60 days, we can only issue you a check for the amount, minus any processing fees we incurred. Refunds can only be issued after being approved by us. Refunds to a credit card are simply reversed to that card and typically take two to three business days to complete. We cannot be held responsible for the speed of a refund of any kind. See your financial institutions rules and regulations as to how refunds are processed.
We guarantee that every online transaction you make will be 100 percent safe.
This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
We take unwarranted credit card charge backs very seriously.
A criminal or fraudulent charge back is when the credit card holder orders and receives products or services, then intentionally reverses the charge through their card-issuing bank stating that they did not place or receive the order. Please note that charging back an order when that order was shipped and received is theft.
We report all wrongful or fraudulent charge backs
to your local police, your local bank, our merchant service (credit card processing company) and the Federal Bureau of Investigations Department of Justice. Credit card fraud is a felony, and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud.
We reserve the right to change the prices of products sold on this web site at any time. All prices are in U.S. dollars. All credit card charges must be paid in U.S. dollars. The term “credit card holder” as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card.
When you complete an online purchase from us using a credit card for payment, you agree to the following terms and conditions:
By providing a credit card and billing address for that card, you represent that you are the credit card holder or that you are an authorized representative of the credit card holder.
If you are not the credit card holder, you represent to us that you have made the credit card holder aware of the purchase in advance.
Should you have a problem with your purchase, you will contact us to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.
To threaten a charge back to alter purchase price after an order is placed is extortion, which is a felony and a Federal offense. Fraudulent use of credit cards will be investigated and reported to your local police, your local bank, our merchant service and the Federal Bureau of Investigations Department of Justice. We will prosecute such activity to the full extent of the law. All phone calls and online orders are time stamped and digitally recorded for quality control.
We perform address verifications for every credit card. Orders that request delivery to an unverified address will require that we contact the actual owner of the credit card by phone. These phone numbers are obtained from sources other than the order itself.
An unauthorized credit card charge back after an order has been placed is known as friendly fraud or charge back abuse, even if you are the owner of the card, it is theft and still fraud. We will dispute the charge back with proof of delivery and, as required, file a report with the police, FBI and the following credit reporting agencies that will negatively affect your credit history: Equifax and Experian.
Original orders processed in error, with improper address, a wrong phone number, a declined or expired card, etc. will require that a new order only be shipped to the billing address of the credit card.
We accept only those credit cards mentioned on the product ordering screens as the payment options for your purchase.
We reserve the right to change these terms and conditions of sale at any time without notice.