Terms & Conditions of Sale

We want to you to be happy with your order, and with your transactions with us. For this reason it is important that you have the right expectations in regard to your order, and our part in fulfilling your order. With that in mind, please read the following terms & conditions carefully before placing your order.

We are not responsible for:

• Items the customer does not like because the fabric color or texture does not match the color on their computer monitor or other fabrics at their location. In the event you are not 100 percent sure of the color of the fabric as it is displayed on your screen, you are advised to order fabric samples before placing your order. Fabric samples are not returnable or refundable.
• Refunding the cost of a fabric sample if that fabric is discontinued after the fabric sample is mailed to the customer.
• Items that are made correctly with incorrect information provided by the customer. It is the customer’s responsibility to provide correct and accurate dimensions.
• Items the customer does not like due to the standard placement of fabric ties, seams and/or zippers.
• Items the customer thinks are too thin or too thick even though they are made correctly based on the dimensions provided by the customer.
• Items the customer thinks are not comfortable enough or does not like for some other subjective reason.

We ARE responsible for:

• Repair or replacement of products arriving damaged, only when this damage has been noted with the delivery service provider at the time the product is delivered. It is up to you, when receiving the delivery, to check for damage prior to signing. You MUST read our shipping information page before ordering.
• Reworking or replacing items made with incorrect fabric(s).
• Reworking or replacing items made to incorrect size or style.
• PROVIDED THAT:
  • YOU notify us within five(5) working days of receiving the defective product(s).
  • YOU make the product(s) available for a pickup by a ground carrier that we schedule.
  • Products that are returned to our facility for rework have not been used in any way and arrive back at our facility in the same condition as when they were shipped.
  • WE reserve the right to rework any product(s) to correct our mistakes, or replace them at our discretion.

We will do what we can to address any of these issues in a courteous, professional and timely manner to help the customer achieve the desired results. If the error is due to a customer mistake in ordering, the customer acknowledges responsibility and assumes the cost of correcting any mistakes.

YOU are responsible for:

• Providing all information needed to accurately make the item(s) ordered.
• Understanding that due to variations in light source, computer screen/monitor settings and quality, or other circumstances beyond our control, we cannot guarantee that a fabric will look exactly like it does on our web site in terms of color, repeat, etc. If you need precise color matching, please order fabric samples. Fabric samples are not returnable or refundable.
• Understanding the style and construction of the product(s) you order.
• Understanding that thickness is defined as the measurement from the top of the cushion to the bottom of the cushion and not the measurement of any side banding.
• Being certain that all ship-to address information is correct, including the zip code.
• Any costs and delays associated with correcting mistakes made by the customer.
• Any costs associated with redirecting a delivery after it has left the factory.

Note that if a customer follows procedure to return an item and we deem that the item is, in fact, correct based on the customer’s order, the customer will be responsible for any costs incurred to return the item to the customer.

By purchasing from us, you are agreeing to these terms and conditions.
If you do not agree to our terms and conditions, please do not purchase from us.